Refund Policy

PixDeep uses a prepaid credit system. Credits are used to run processing tools; free tools do not consume credits. Purchased credits are digital goods delivered immediately to your account upon successful payment.

You may request a full refund for a credit purchase within 14 days of the payment, provided that none of the purchased credits have been used. Once credits from a purchase have been partially or fully consumed, that purchase becomes non-refundable, because the digital service has been delivered.

Free credits granted to your account (for example, at sign-up) have no cash value and are never refundable.

If a processing job fails due to a fault on our side, the credits consumed by that job are automatically returned to your account. If you notice a failed job that did not restore credits, contact us and we will restore them after verification.

Send your request to pixdeep@outlook.com with the email address of your account, the payment date and the amount. We aim to respond within 2 business days. Approved refunds are issued through the original payment channel via our merchant of record, typically arriving within 5–10 business days depending on the payment provider.

To prevent abuse, refunds will generally not be granted when:

• the purchased credits have already been used;
• the request is made more than 14 days after the payment;
• the account violated our Terms of Service and was terminated;
• the result quality matches the tool’s documented capabilities but does not meet personal expectations (please try each tool’s free preview or minimum credit cost first).

Nothing in this policy limits any non-waivable statutory consumer rights you may have under the law of your place of residence, including any mandatory withdrawal rights that apply to you.

Refund questions? Contact us at pixdeep@outlook.com.